? Document Total Contract Cleaners in Hertford and Ware, Herts

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As an environmentally conscious and responsible organisation, Total Contract Cleaners Limited is committed to protecting and actively promoting the improvement of the local environment and will ensure that environmental priorities are integrated into the decisions made around products and services and how they are made and delivered.

Through a process of on-going improvement Total Contract Cleaners Limited aims to prevent pollution to the environment not only by complying with legislation but also by voluntary agreements made by the organisation (in consultation with and fully supported by staff at all levels).

As an organisation Total Contract Cleaners Limited will seek to:

  • 1. Make the most efficient use of energy for the company and for clients by monitoring consumption, reducing usage and eliminating excessive or unnecessary use.
  • 2. Where possible, use energy derived from renewable sources
  • 3. Encourage staff to walk, cycle and use public or communal transport as alternatives to private car
  • 4. Minimise and where possible eliminate all forms of pollution
  • 5. Use minimum quantities of water, dispose of used water in the purest form possible, reduce leakage and eliminate excessive use
  • 6. Avoid waste and encourage the conservation, re-use and recycling of resources. Where disposal is necessary this will be by a means which will have the least impact on the environment.
  • 7. Where possible, to purchase from ‘like minded’ local or regional suppliers in order to maximise input to the local community and minimise carbon emissions from transport.
  • 8. Ensure the potential environmental impact of any equipment purchased is assessed and minimised by choosing sustainable; designs, low maintenance and high efficiency products.
  • 9. Encourage staff and clients to use and operate equipment correctly to conserve energy and minimise waste.
  • 10. Promote a sense of responsibility and understanding of environmental issues by raising client and staff awareness by way of information and consultation.

Total Contract Cleaners Limited undertake to communicate its environmental commitment both internally and externally and review its environmental policy on a regular basis.

Signed Total Contract Cleaners Limited.

Regular Domestic and Regular Office Cleaning

The Customer agrees to provide a list of all cleaning tasks for the work required (if not previously agreed upon initial quotation visit) The Customer understands that it is difficult to estimate precisely how long tasks may take and that a degree of flexibility may be required for the first two cleans. Anything that would materially affect the agreed rate will be discussed with the Customer.
All cleaning equipment not provided by Total Contract Cleaners Limited should be safe and in working order.
Total Contract Cleaners Limited will provide cleaning products unless the Customer requests otherwise.
The price the Customer is quoted is for cleaning, ironing and cleaning products only. Additional services will be quoted for separately as required

End of Tenancy/Landlord Cleaning

Total Contract Cleaners Limited reserves the right to amend the initial quotation, should the clients original requirements change. The revised quotation will be sent and agreed prior to the clean.
The Customer agrees to provide a list all tasks for the required work. It is difficult to estimate precisely how long tasks may take and that a degree of flexibility may be required. Anything that would materially affect the agreed rate will be discussed with the Customer.
All equipment the customer provides should be in safe and working order. The customer is advised that end of tenancy cleaning may take up to double the time of a general clean. Please be advised that after party cleans, after builders cleans and badly neglected homes may take up to three times longer than a well maintained home requiring general cleaning.

One- Off Cleaning/Spring Cleaning

A minimum of 3 hours per cleaning visit applies. The Customer agrees to provide a list of all cleaning tasks for the work required. Total Contract Cleaners Limited reserves the right to amend the initial quotation, should the customers original requirements change.
The revised quotation will be sent to the customer prior to the clean.
All cleaning equipment should be in safe and working order.
It is difficult to estimate precisely how long suchtasks may take and that a degree of flexibility may be required. Please be advised that after party cleans, after builders cleans and badly neglected homes may take up to three times longer than a well maintained home requiring general cleaning.

Payment (domestic cleaning)

All balances for cleaning services carried out are payable by cheque, cash, direct bank transfer, standing order or BACS. All cheques should be made payable to Total Contract Cleaners Limited upon completion of the job on the day of service carried out, unless
otherwise agreed before hand with Total Contract Cleaners Limited.
An invoice will be supplied every 14 days and should be paid within 14 days of issue. In the event of ongoing non-payment, Total Contract Cleaners Limited may terminate the cleaning service until the outstanding balance is paid in full.
The customer will be responsible for all bank charges resulting from a dishonoured cheque.

Payment (Office Cleaning)

All balances for cleaning services carried out are payable by cheque, standing order or BACS. All cheques should be made payable to Total Contract Cleaners Limited.
An invoice will be supplied every 28 days and should be paid within 14 days of issue (except by separate agreement).
In the event of on-going non-payment, Total Contract Cleaners Limited may terminate the cleaning service until all the outstanding balance is paid in full. The customer will be responsible for all bank charges resulting from a dishonoured cheque.

Payment (End of Tenancy Clean/Spring Clean)

The customer agrees to pay in full for the service provided by Total Contract Cleaners Limited upon completion of the job. An invoice will be supplied on the day ready for payment by cheque, cash, standing order or BACS.

After Cancellation of Cleaning Service

By entering into a service agreement with Total Contract Cleaners Limited, the customer agrees that after the termination of the cleaning service he/she will not hire or use any domestic services provided by a present or past cleaner introduced to the customer by Total Contract Cleaners Limited. If the customer does wish to hire or use domestic services provided by such a cleaner then he/she must pay a referral fee to Total Contract

Cleaners Limited of 10% of the annual salary or fee.

By ordering a service from Total Contract Cleaners Limited whether by telephone, email, verbal or the Total Contract Cleaners Limited website the customer agrees to be bound by Total Contract Cleaners Limited terms and conditions.

Total Contract Cleaners Limited reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Please check website for updates.

Total Contract Cleaners Limited (the Company) believes Health and Safety of its employees is essential in order for a business to be successful. Total Contract Cleaners aim to reduce the risk to employees and customers through regular safety audits and site risk assessments. Total Contract Cleaners believe that good Health and Safety procedures go hand in hand with our high quality standards.

Total Contract Cleaners is committed to ensuring that the company complies with Health and Safety legislation where is reasonably practical. To ensure this legislation is adhered to the company will strive to go beyond the normal requirements of the Health and Safety policies.

The Company’s intentions are to:-
• Consult with employees on matters effecting their health and safety
• Supply safe equipment fit for purpose
• Give adequate training, information and supervision to all employees handing and safe use of substances
• Give training so employees are competent in the tasks they are required to carry out while in the work place.
Organisation for Health and Safety
The day to day responsibility for ensuring Health and Safety regulations are adhered to are that of the company Managers and Supervisors.
Employees Responsibilities
It is the responsibility of the employee to communicate with the Directors, Managers and Supervisors on Health and Safety matters.
Employees have a responsibility to:-
• Report any damage to, or faulty equipment to their manager or supervisor
• Take responsibility for themselves at work
• Report all accidents and Health and Safety matters to Managers and Supervisors
Risk Assessments
In accordance with the management of Health and Safety at Work Regulation 1999, the company will carry out risk assessments for all activities/tasks carried out by its employees. The risk assessments will identify the key areas including:-
• The hazards involved while completing the task
• The person(s) at risk of the hazard
• The evaluation of the level of risk based on the outcome against the likelihood of the hazard occurring
• Evaluate the ways and actions that can be taken to minimise the risk
The risk assessments will be carried out, reviewed and revised by a fully competent person and kept in paper format.
Training
Training and inductions to all staff will be conducted to employees prior to any work commencing for the company.
The inductions will be the responsibility of the Managers and Supervisiors.
Safe Handling and Use of Substances
The company will assess and control risks from exposure to hazardous substances in accordance with the control of substances hazardous to health regulations